...Service Par Excellence...
The epitome of excellence in customer relationship management certification.
  • The Chartered Institute Customer Relationship Management (CICRM) is a registered Professional Member-ship and Qualification Examination Board in the area of Customer Relationship Management.
  • The institute exists to support the systematic and scientific development of customer service professionals by providing superior quality, relevant and cost effective customer service studies.
  • The CICRM is for customer sensitive professionals who are seeking to develop and promote international best practices in service delivery and in particular: customer service standards, ethical conduct, high level of professionalism and superior quality interactions with customers.
Contact Us

    United States of America

    311 S. Division Street,

    Carson City, Nevada 89703

    United States of America

    Central & Southern Africa

    5th Floor, Globe House

    51 Jason Moyo Avenue,

    Harare, Zimbabwe.

    North and West Africa

    No. 3 Ijaiye Road,

    Ikeja Lagoe State,



The CICRM works with customer-focused organizations in developing its curricula, student assessment and certification program leading to a "Chartered Customer Service Professional - CCSP" designation. Hence, Customer service functions must be managed by people with the correct, relevant and appropriate customer service qualification. This is necessary for proper job grading, effective reward systems, improved employee performance and job satisfaction.

Programmes Offered
  • Certificate In Customer Service
  • Diploma In CRM
  • Executive Diploma In CRM
  • Diploma In Call Centre Management
  • Advanced Diploma In CRM
  • Post Graduate Diploma in CRM
  • Chartered Customer Service Professional