...Service Par Excellence...
The epitome of excellence in customer relationship management certification.

About CICRM :

Welcome to CICRM,

CICRM is the global leader in designing, developing and promoting international best practices in Customer Relationship Management. Hence our vision of promoting excellence in customer relationships.

As we are globally represented, we have a sound and solid integrated customer service system that constantly feeds into our training programmes. Our highly innovative, empowered and motivated Curriculum Development and Review team work closely with industry to understand completely their needs in terms of customer service solutions.

CICRM professionals are highly adaptive to the new generation thinking, technically superior and equipped with customer management experience. The depth and breadth of in-house skills combined with world-wide industry exposure gained by individual team members over the years earns us global respect. Leading global organizations count on CICRM to keep their customers, build market share and improve the performance of their entire work force.

For those of you serious about creating a customer service culture and being the best in your market, we encourage you to partner with CICRM to help you deliver customer value.


To promote excellence in customer relationships.


To establish, train, maintain, promote, research and set standards in the practice of customer relationship management


Our activities are guided by the following core values:

  1. Trustworthiness
  2. Respect
  3. Responsibility
  4. Fairness
  5. Caring
  6. Citizenship