Diplomas
Diploma in Customer Relationship Management
The Diploma In Customer Relationship Management is designed for students who have successfully completed their high school and want to pursue a career in Customer Service. There are three levels for this course. It is generally expected that the course is completed within two and a half years. There are 23 courses that must be examined including on-the-job training and a research project.
Having successfully completed this course, graduates can enroll for the Advanced Diploma In Customer Relationship Management. Those that might want career changes can enroll for other programmes at various colleges and universities across the globe. Alternatively, they can join the formal sector and be absorbed in middle management positions in Customer Service.
The courses to be covered include:
LEVEL 1
DICS101 Relationship Marketing Management
DICS102 Principles Of Customer Service
DICS103 Marketing Communications
DICS104 Business Ethics
DICS105 Customer Relationship Management
DICS106 Managing Customers Information System
DICS107 Customer Relationship Management Technology
DICS108 Financial Management
DICS109 Customer Service Management
DICS110 Customer Analytics
LEVEL 2
DICS201 Customer Management Techniques
DICS202 Marketing Research
DICS203 Professional Selling
DICS204 Call Centre Management
DICS205 Quality Assurance And Control
DICS206 Attachment / On The Job Training
LEVEL 3
DICS301 CRM Project Management
DICS302 Customer Psychology
DICS303 Introduction To Sociology
DICS304 Strategic Customer Management
DICS305 Services Marketing
ELECTIVES (3 subjects required)
DICS306 Financial Services Marketing
DICS307 Retail Marketing
DICS308 Political Marketing
DICS309 Sports And Entertainment Marketing
DICS310 Patient Management And Care
DICS311 Guest Relationship Management
DICS312 Rural And Agriculture Marketing
DICS313 Research Project
Diploma In Call Centre Management
This is your passport to the world of call centres. Today’s world is characterized by millions of call centers, hence the demand for call centre experts is exceptionally high. The Diploma in Call Centre Management is designed for anyone who has successfully completed high school and want a career in customer service and in particular the call centre.
To get the Diploma, you must pass all the 15 modules. Graduates of Call Centre Management get employment as call centre agents, supervisors, managers or directors. In general, they can also be employed in other customer service related areas. Alternatively, they can advance to the Advanced Diploma In Customer Service.
The courses to be covered include:
LEVEL 1
DCCM101 Customer Service Management
DCCM102 Customer Psychology
DCCM103 Marketing Communications
DCCM104 Customer and Consumer Rights
DCCM105 Customer and Consumer Rights
LEVEL 2
DCCM201 Financial Management
DCCM202 Professional Selling
DCCM203 Customer Relationship Management
DCCM204 Marketing Communications
DCCM205 Business Ethics
LEVEL 3
DCCM301 Call Centre Management
DCCM302 Strategic Customers Management
DCCM303 Managing Customers Information System
DCCM304 Quality Assurance and Control
DCCM305 CRM Project Management