Consumer Protection in Digital Markets

Research into the evolving regulatory and consumer protection landscape in digital and AI-enabled markets.

As commerce and service delivery move increasingly online and into AI-enabled channels, consumer protection frameworks are being tested in new ways, from algorithmic pricing to automated decision-making that affects consumers directly.

This research theme tracks regulatory developments and best practice in areas such as data privacy, fair treatment in automated decisions, and transparency in AI-driven customer interactions.

It underpins CICRM's Post Graduate Diploma in Consumer Protection and informs the consultancy support we provide to organisations and regulators.