CICRM is a registered Professional Membership and Qualification Examination Board in the area of Customer Relationship Management.
Are you looking to enhance your expertise in Customer Relationship Management and connect with like-minded professionals? Our professional membership offers exclusive access to a wide range of resources, tools, and networking opportunities designed to help you excel in the field of CRM.
By becoming a member, you will gain valuable insights from experts, participate in webinars and workshops, and stay updated on the latest trends and best practices in CRM. Whether you are a seasoned professional or just starting out in the field, our membership is tailored to meet your needs and support your career growth.
Affiliate Member - for those not yet scoring the required points for Associate grade
Associate Member - scores between 350 and 649 points on the Membership Grading Matrix
Full Member - scores more than 650 points on the Membership Grading Matrix
Fellow Member - outstanding service to the Institute or to promoting CRM as a profession
Take the next step in your CRM career. Elevate your skills, expand your network, and unlock a world of opportunities in Customer Relationship Management.
Apply NowWhether you're a current student or recent graduate, our student membership supports your academic and professional growth with the resources and network needed to thrive in CRM.
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Open to students enrolled in CICRM programmes or affiliated academic institutions.
For professionals working in customer service, CX or related roles building their career.
For experienced practitioners and senior professionals demonstrating advanced competence.
Long term certificate $5,000 - $10,000
Chartered Status is professional recognition for advanced knowledge, competence and ethical practice.
Common questions about joining and progressing through CICRM membership grades.
Membership is open to customer service and CX professionals, marketers, contact centre staff, bankers, healthcare professionals, students, academics and consultants.
Upgrades are based on academic qualifications, professional experience, CPD achievements and successful application and assessment.
Chartered professionals enjoy greater credibility, increased employability, professional post-nominal letters and international recognition.
Yes - Student, Associate, Member, Fellow and Chartered Professional, depending on qualifications and experience.
Yes, annual renewal and CPD requirements apply to maintain active membership status.
Yes, relevant professional experience can qualify you for Associate or Full Membership through Recognition of Prior Learning.
Applications can be completed online through the Apply page or by contacting our Admissions Office for assistance.
Welcome to the gateway of possibilities - your membership application to CICRM.
