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President’s Welcome
On behalf of the CICRM Community, I’m honored to welcome you to CICRM. As the President of CICRM, it is with great pleasure and excitement that I extend a warm welcome to each and every member of our esteemed professional and academic community at CICRM. I am honored to lead a team of passionate individuals committed to excellence in education, research, and industry engagement.
About CICRM
CICRM is a certification body as well as a professional membership body.
We work with customer-focused organizations to develop, train, assess and certify students leading to the “Chartered Customer Service Professional” designation. CICRM supports the scientific development of customer service practitioners through the gaining of qualifications and the continuing professional development program.
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96% Pass Rate
4108Graduates
17600Members
15Years of Existence
Featured Programs
Certified Customer Service Executive (CCSE)
Post Graduate Diploma in Health Services Leadership and Quality Management
Post Graduate Diploma In Total Quality Management
Post Graduate Diploma in Consumer Protection
Post Graduate Diploma In Contact Centre Management
Post Graduate Diploma In Customer Relationship Management
Advanced Diploma In Customer Relationship Management
Executive Diploma In Customer Relationship Management
Certificate In Customer Service
Chartered Customer Service Professional (CCSP)
Why Choose Us?
A choice that makes the difference.
01
All our students are employed immediately after graduation
02
CICRM is an award-winning institution.
03
Get opportunities to interface and learn from industry leading professionals.
CICRM Updates
News
Customer Service Career Opportunities
Here we outline the opportunities that exist in the customer service sector.
Customer Profitability Analysis
This article demystifies customer profitability analysis.
Do Customer Service Executives Get the Respect they Deserve?
This article discusses about the dilemma CSEs face in organisations.
What are Customer Service Costs?
In this article, we discuss about customer service costs and their implications.
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