CICRM is a registered Professional Membership and Qualification Examination Board in the area of Customer Relationship Management.
Advanced Diploma — Senior/Supervisory Level
An advanced course in customer service for those who have completed the Diploma in Customer Service, Executive Diploma, or Call Centre Management.
Program Highlights
Study Consumer Protection Laws and Corporate Governance.
Develop advanced strategic planning capability for CRM.
Apply Business Research Methods and Public Relations principles.
This ten-module course develops the ability to formulate solutions to complex customer problems, covering Customer Service Standards, Consumer Protection Laws, Corporate Governance, CRM Strategic Planning I & II, Business Research Methods, Public Relations and Service Quality Management.
ResultsThe Advanced Diploma in Customer Relationship Management programme gave me practical, industry-relevant skills I use every day.
CICRM Graduate Senior Supervisor / Professional / Manager
Graduates will demonstrate the ability to increase their depth of customer service knowledge, formulate solutions to complex customer problems, and operate as higher-grade supervisors, professionals or managers.
Candidates must have successfully completed the Diploma in Customer Service, Executive Diploma or Call Centre Management, and complete all 10 modules over 18 months, to be awarded the Advanced Diploma in Customer Relationship Management.
Welcome to the gateway of possibilities — your application to CICRM's Advanced Diploma in Customer Relationship Management.
