CICRM is a registered Professional Membership and Qualification Examination Board in the area of Customer Relationship Management.
Strategic-Level Qualification
Designed to equip graduates with customer management skills at a strategic level, addressing the formulation of customer-friendly policies, standards, procedures and processes.
Program Highlights
Formulate customer-friendly policies, standards and procedures.
Develop robust customer management strategies at a strategic level.
Build scientific, evidence-based customer strategy capability.
Robust customer management strategies demand skill and expertise. The CCSE programme develops the scientific capability of customer strategists to lead at a senior, policy-setting level.
ResultsThe Certified Customer Service Executive programme gave me practical, industry-relevant skills I use every day.
CICRM Graduate Strategic / Senior Executive
Graduates will be equipped with customer management skills at a strategic level, capable of formulating customer-focused policy and leading organisational customer strategy.
Candidates must complete the 15-month programme and required assessments to be awarded the Certified Customer Service Executive (CCSE) designation.
Welcome to the gateway of possibilities — your application to CICRM's Certified Customer Service Executive.
