Address

Livingstone House, Harare

Email

info@cicrmedu.com

Phone Number

+263 772 515 162

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Chartered Customer Experience Consultant (CCXC)

Chartered Customer Experience Consultant(CCXC)

Chartered Professional Qualification — Expert/Consulting Level

Prepares experienced professionals to advise organisations on customer experience transformation, service excellence, organisational culture and customer-centric business strategies.

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Program Highlights

Program Highlights A Pathway to a Successful Business Career

Organisational Diagnostics

Conduct comprehensive CX assessments and organisational diagnostics.

Consulting Methodologies

Apply consulting methodologies and client engagement techniques.

Consulting Capstone Project

Defend a consulting capstone project before an assessment panel.

The CCXC programme integrates customer experience management, strategic consulting, quality improvement, organisational development and leadership to produce trusted advisors capable of leading enterprise-wide transformation.

The Chartered Customer Experience Consultant programme gave me practical, industry-relevant skills I use every day.
CICRM Graduate Expert / Consulting

Results

Programme Outcomes

Graduates will be able to conduct CX assessments and audits, diagnose service delivery gaps, design transformation roadmaps, facilitate organisational change, and prepare professional consulting reports.

Conduct comprehensive customer experience assessments and organisational diagnostics.
Design customer-centric strategies and transformation roadmaps.
Prepare professional consulting reports and executive presentations.

Programme Curriculum

The full module structure of this programme is set out below.

Module 1: Principles of Customer Experience Consulting

Detailed topic content for this module.

Module 2: Consulting Methodologies and Client Engagement

Detailed topic content for this module.

Module 3: Customer Experience Assessment and Organizational Diagnostics

Detailed topic content for this module.

Module 4: Customer Journey Redesign and Service Blueprinting

Detailed topic content for this module.

Module 5: Customer-Centric Strategy Development

Detailed topic content for this module.

Module 6: Quality Management, Process Improvement and Service Excellence

Detailed topic content for this module.

Module 7: Change Management and Organizational Culture

Detailed topic content for this module.

Module 8: Customer Experience Technologies and Digital Transformation

Detailed topic content for this module.

Module 9: Performance Measurement, Benchmarking and Return on Investment (ROI)

Detailed topic content for this module.

Module 10: Professional Consulting Skills, Negotiation and Business Development

Detailed topic content for this module.

Module 11: Ethics, Governance and Risk Management in Consulting

Detailed topic content for this module.

Module 12: Customer Experience Consulting Capstone Project

Detailed topic content for this module.

Certification Requirements

Candidates must attend at least 80% of scheduled learning activities, complete all coursework and consulting assignments, pass module assessments and the final examination, and successfully complete and defend a Consulting Capstone Project before an assessment panel to be awarded the CCXC designation.

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