CICRM is a registered Professional Membership and Qualification Examination Board in the area of Customer Relationship Management.
Chartered Professional Qualification — Managerial Level
Prepares middle and senior managers responsible for designing, implementing and managing customer experience programmes that improve satisfaction, loyalty, operational performance and profitability.
Program Highlights
Map and improve end-to-end customer journeys.
Measure CX performance using industry metrics.
Capstone project applying learning to a real organisation.
The CCXM programme develops competencies in customer journey management, customer insights, service innovation, employee engagement, CX measurement, digital transformation and customer experience leadership across 12 modules over 9 months.
ResultsThe CCXM programme gave our management team a shared language and toolkit for improving customer experience across every touchpoint.
CCXM Graduate Bank Branch Manager
Graduates will be able to design CX strategies, map and improve customer journeys, measure CX performance, build customer-centric organisations, lead CX teams and drive continuous service improvement.
The full module structure of this programme is set out below.
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Candidates must complete all modules, submit all coursework, successfully complete a Customer Experience Transformation Project, pass the final examination and demonstrate professional competence to be awarded the CCXM designation.
Welcome to the gateway of possibilities — your application to CICRM.
