CICRM is a registered Professional Membership and Qualification Examination Board in the area of Customer Relationship Management.
Chartered Professional Qualification — Executive Level
Develops executive leaders responsible for creating enterprise-wide customer experience strategies aligned with organisational vision, competitive advantage and digital transformation.
Program Highlights
Develop and align CX strategy with corporate objectives.
Lead digital transformation and manage CX governance and policy.
Present a strategic CX project before an assessment panel.
The CCXS programme integrates strategic management with customer experience leadership, preparing CEOs, Directors and Executive Managers to lead customer transformation initiatives and business growth.
ResultsThe Chartered Customer Experience Strategist programme gave me practical, industry-relevant skills I use every day.
CICRM Graduate Executive
Graduates will be able to develop enterprise CX strategies, align CX with corporate strategy, lead transformation initiatives, manage organisational change, and measure strategic business impact.
The full module structure of this programme is set out below.
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Candidates must complete all strategic assignments, submit a strategic customer experience project, pass the final assessment, present a capstone project before an assessment panel and demonstrate executive leadership competencies to be awarded the CCXS designation.
Welcome to the gateway of possibilities — your application to CICRM's Chartered Customer Experience Strategist.
