CICRM is a registered Professional Membership and Qualification Examination Board in the area of Customer Relationship Management.
Professional Diploma — Sector-Specific
Prepares healthcare professionals to deliver patient-centred, compassionate and high-quality services, integrating CRM principles with patient experience and ethics.
Program Highlights
Deliver patient-centred care and service excellence.
Apply therapeutic communication and cross-cultural competence.
Complete a healthcare CRM workplace improvement project.
The programme focuses on building trust, improving patient satisfaction, strengthening community engagement and enhancing the patient journey within hospitals, clinics and public health institutions.
ResultsThe Diploma in CRM — Health Sector programme gave me practical, industry-relevant skills I use every day.
CICRM Graduate Sector Professional
Graduates will be able to apply CRM principles in healthcare settings, deliver patient-centred care, communicate effectively with patients and families, and support patient safety initiatives.
The full module structure of this programme is set out below.
Detailed topic content for this module.
Candidates must attend at least 80% of scheduled sessions, complete all assessments, successfully complete the healthcare CRM project, pass the final examination and demonstrate professional and ethical conduct to be awarded the Diploma in Healthcare Customer Relationship Management.
Welcome to the gateway of possibilities — your application to CICRM's Diploma in CRM — Health Sector.
