CICRM is a registered Professional Membership and Qualification Examination Board in the area of Customer Relationship Management.
Professional Diploma — Sector-Specific
Strengthens citizen-centred service delivery within government ministries, departments, agencies, local authorities and regulatory bodies.
Program Highlights
Manage citizen journeys and inclusive service delivery.
Apply e-Government platforms and online citizen engagement.
Complete a public sector CRM workplace improvement project.
The programme promotes accountability, transparency and responsiveness while equipping public servants to improve citizen engagement, trust and satisfaction.
ResultsThe Diploma in CRM — Public Sector programme gave me practical, industry-relevant skills I use every day.
CICRM Graduate Sector Professional
Graduates will be able to apply CRM principles in public service, improve citizen engagement and trust, deliver efficient government services, and manage public feedback professionally.
The full module structure of this programme is set out below.
Detailed topic content for this module.
Candidates must attend at least 80% of scheduled learning sessions, complete all coursework, successfully complete the Public Sector CRM Workplace Improvement Project, pass the final examination and comply with CICRM's Code of Professional Ethics and Public Service Values to be awarded the Diploma in Public Sector Customer Relationship Management.
Welcome to the gateway of possibilities — your application to CICRM's Diploma in CRM — Public Sector.
