CICRM is a registered Professional Membership and Qualification Examination Board in the area of Customer Relationship Management.
Professional Diploma — Sector-Specific
Equips telecommunications professionals with customer relationship competencies required to improve customer acquisition, retention, digital engagement and complaint resolution.
Program Highlights
Manage the telecom customer lifecycle from acquisition to retention.
Reduce customer churn and manage complaints effectively.
Complete a telecom CRM workplace improvement project.
The programme addresses customer churn, digital customer interactions and loyalty within a highly competitive technology-driven telecommunications environment.
ResultsThe Diploma in CRM — Telecommunications Sector programme gave me practical, industry-relevant skills I use every day.
CICRM Graduate Sector Professional
Graduates will be able to improve telecom customer experiences, manage digital customer interactions, analyse customer behaviour and reduce customer churn.
The full module structure of this programme is set out below.
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Candidates must complete attendance, assessments, a workplace project and the final examination to be awarded the Diploma in Telecommunications Customer Relationship Management.
Welcome to the gateway of possibilities — your application to CICRM's Diploma in CRM — Telecommunications Sector.
