CICRM is a registered Professional Membership and Qualification Examination Board in the area of Customer Relationship Management.
Professional Diploma — Sector-Specific
Prepares professionals working in road, rail, maritime and logistics organisations to deliver reliable, customer-focused transport services.
Program Highlights
Map passenger and client journeys across transport modes.
Communicate effectively during delays and service disruptions.
Complete a transport CRM workplace improvement project.
Emphasis is placed on passenger and client engagement, service reliability, safety communication, complaint management and digital service delivery.
ResultsThe Diploma in CRM — Transport Sector programme gave me practical, industry-relevant skills I use every day.
CICRM Graduate Sector Professional
Graduates will be able to enhance passenger and client satisfaction, improve communication during disruptions, manage customer complaints effectively, and build long-term customer loyalty.
The full module structure of this programme is set out below.
Detailed topic content for this module.
Candidates must attend at least 80% of scheduled sessions, complete all assignments, successfully complete the workplace CRM project, pass the final examination and adhere to CICRM's Code of Professional Ethics to be awarded the Diploma in Transport Customer Relationship Management.
Welcome to the gateway of possibilities — your application to CICRM's Diploma in CRM — Transport Sector.
