CICRM is a registered Professional Membership and Qualification Examination Board in the area of Customer Relationship Management.
Entry-Level Certificate
Learning at this level involves obtaining knowledge and skills appropriate for people working semi-independently, or receiving basic supervision and training in their field of work.
Program Highlights
Display competence in applying knowledge to varied, sometimes complex work activities.
Develop a degree of individual responsibility and autonomy in study.
Collaborate with others through membership of work groups or teams.
This programme is meant for all current and prospective senior managers working in customer service or CRM departments, as well as those new to the profession seeking foundational knowledge.
ResultsThe Executive Certificate in Customer Relationship Management programme gave me practical, industry-relevant skills I use every day.
CICRM Graduate Entry / Semi-Independent Practice
Graduates will display competence in the application of CRM and customer service knowledge, develop individual responsibility in their professional practice, and be prepared to progress to further CICRM qualifications.
Candidates must complete the required coursework and assessments to be awarded the Executive Certificate in Customer Relationship Management, and may progress to the CCSP or Diploma programmes.
Welcome to the gateway of possibilities — your application to CICRM's Executive Certificate in Customer Relationship Management.
