CICRM is a registered Professional Membership and Qualification Examination Board in the area of Customer Relationship Management.
Diploma — For Working Professionals
Designed for those already in employment who do not possess a relevant formal qualification in customer service, this diploma builds recognised CRM competence on the job.
Program Highlights
Study while remaining employed in a customer service or CRM role.
Complete 15 modules covering core CRM competencies.
Advance to the Advanced Diploma in Customer Service on completion.
This is meant for current and prospective managers and senior CRM employees seeking a formally recognised qualification without leaving the workforce.
ResultsThe Executive Diploma in Customer Relationship Management programme gave me practical, industry-relevant skills I use every day.
CICRM Graduate Managerial / Senior CRM Staff
Graduates of the Executive Diploma will hold a formally recognised CRM qualification and be eligible to advance to the Advanced Diploma in Customer Service.
Candidates must successfully complete all 15 modules to be offered the Executive Diploma in Customer Relationship Management, and may progress to the Advanced Diploma.
Welcome to the gateway of possibilities — your application to CICRM's Executive Diploma in Customer Relationship Management.
