CICRM is a registered Professional Membership and Qualification Examination Board in the area of Customer Relationship Management.
Postgraduate Diploma
Equips learners with advanced competencies in consumer rights, regulatory frameworks, market surveillance, dispute resolution and digital consumer issues.
Program Highlights
Manage consumer complaints, mediation and dispute resolution processes.
Conduct product safety evaluations and compliance audits.
Complete an applied research project on a real consumer protection issue.
The curriculum integrates global best practices including UN Guidelines for Consumer Protection, OECD standards, ISO frameworks and contemporary e-commerce regulations.
ResultsThe Post Graduate Diploma in Consumer Protection programme gave me practical, industry-relevant skills I use every day.
CICRM Graduate Postgraduate
Graduates will interpret and apply consumer protection laws, conduct market surveillance and compliance audits, manage consumer redress processes, and formulate consumer protection policies.
The full module structure of this programme is set out below.
Candidates must complete 8 core modules, an elective, and a capstone research project including a written dissertation and oral defence to be awarded the Post Graduate Diploma in Consumer Protection.
Welcome to the gateway of possibilities — your application to CICRM's Post Graduate Diploma in Consumer Protection.
