Total Quality Management in Global Industry

Examining how total quality management principles continue to shape service industries worldwide.

Total Quality Management remains a foundational discipline for organisations seeking consistent, continuously improving service delivery, built on principles of customer focus, process management, and data-driven decision making.

This research theme tracks how TQM principles are being applied and adapted across service industries globally, including their integration with modern customer experience and AI-enabled quality monitoring approaches.

It underpins CICRM's Post Graduate Diploma in Total Quality Management.